Returns & Refund Policies

1. Eligibility for Returns

  •  Products can be returned within 7 days of delivery.
  • Only items in their original condition, unused, and in original packaging are eligible for return.
  •  Certain products (like personalized items, perishables) may not be eligible for return.

2. Return Request

  •  To initiate a return, contact our customer service via email, phone, or website chat.
  • Provide your order number and reason for return.

3. Return Process

  •  Once the return is approved, we will provide instructions for sending the product back.
  •  Customers are responsible for return shipping charges unless the item is defective or incorrect.

4. Refunds

  • Refunds will be processed after we receive and inspect the returned item.
  •  Refunds will be issued via the original payment method within 7–10 business days.

5. Damaged or Wrong Items

  • If you receive a damaged or incorrect product, contact us within 48 hours.
  • We will provide a replacement or full refund at no extra cost.

6. Exchanges

  •  Exchange requests are subject to product availability.
  • Contact us to check availability before returning an item for exchange.

7. Cancellation

  • Orders can be canceled before shipping.
  • Once shipped, the standard return policy applies.

1. Information We Collect We may collect the following information from you:
• Personal Information: Name, email address, phone number, delivery address, payment details.
• Non-Personal Information: Browsing behavior, device information, and IP address.
2. How We Use Your Information Your information is used to:
• Process orders and deliver products.
• Communicate with you about your order or updates.
• Improve our website and services.
• Send promotional emails (if you have opted in).
3. Data Protection We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
4. Sharing of Information
• We do not sell or rent your personal information to third parties.
• Information may be shared with trusted service providers (delivery, payment processors) to fulfill your orders.
5. Cookies Our website may use cookies to enhance your browsing experience and provide personalized content. You can disable cookies in your browser settings, but some features may not function properly.
6. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices.
7. Your Rights You have the right to:
• Access, correct, or delete your personal information.
• Opt out of marketing communications.
8. Changes to this Policy Sostah may update this Privacy Policy from time to time. Changes will be posted on this page.
9. Contact Us:
If you have questions about this Privacy Policy,
contact us at:
Email: support@sostah.com
Phone: +88 01732663919